“As Managing Director of Lucid, I dedicate a lot of my time mentoring and growing the team, so we can collectively help clients reach their full potential through comprehensive IT services. I understand the constant evolution of the IT world and through my passion for helping people, I bring those two worlds together.
‘Being Human’ is at the centre of our company values, and to achieve this, we steer clear from the conventional ‘tech talk’ and instead, take a personal approach to create client solutions. We aim to inspire businesses to streamline IT operations and align IT with their goals. As we recognise the uniqueness of each business, we work together to create bespoke solutions for specific customer needs. We will always go ‘Above & Beyond’, assuring that we pay great attention to detail and drive for results that exceed all expectations.
We are a company that prides itself on its positive culture and first-class service to our clients. And regardless of the project or client, we always stay true to our values.”Let’s Connect!
Meet Our Leadership Team.
Julianne AndrewsOperations Manager
Julianne, AKA Jules, is a real source of energy within the organisation. Her commitment to going above and beyond to provide exceptional customer service is nothing short of inspiring. Quick to lend a hand, there’s no task too big or too small for Jules. She brings an infectious passion to every project she touches, and has an uncanny ability to resolve problems swiftly. Jules has a deep understanding of the Lucid business, and a magical talent for multi-tasking. If you’ve got a complex problem to solve, Jules is your woman!
David FleetwoodSenior Product Engineer
Senior Product Engineer
David is a highly skilled technician who has been in the IT business for over five years. A man of many skills, David has experience in providing helpdesk support, on-site PC installation, server setup and configuration, vitalised environments, and basic Cisco programming. David is an expert in all things Microsoft Office 365 and desktop operating systems. His expertise, along with his meticulous attention to detail, and drive to move things forward, makes David an excellent guy to have on your side.See LinkedIn Profile
Our Team Members.
Jason AdamopoulosService Coordinator
Jason is a dynamic individual with an interest in expanding intellectual horizons and strong beliefs in being ethical, dedicated and efficient in everything that he does. Jason’s experience in both business and technical roles as a technician has led him to become our cherished Service Delivery Coordinator, who aligns himself with Lucid’s values. Most of Jason’s motivation comes from gaining new knowledge and the desire to continue learning to complete his work to the highest standard. Jason has an infectious positive attitude and is extremely cherished by the Lucid team for his hard work.See LinkedIn Profile
Nakul AhujaSupport Technician
Nakul is a life-long learner who is keen to tackle new challenges. He works diligently to resolve technical issues on the helpdesk, to ensure every client interaction ends with a smile. Nakul is an analytical thinker who has a particular talent for effectively applying new technologies to help clients realise their own IT potential. Nakul is a Cisco Certified Network Associate, who holds a Bachelor of Technology and a Masters in Information Technology.See LinkedIn Profile
Dilan HemachandraSupport Technician
Dilan has years of hands-on experience delivering exceptional customer service and troubleshooting hardware. His attention to detail, passion for all things tech, and ability to keep his cool when the pressure is on, makes Dilan the go-to guy when time is critical. Graduating with a Bachelor of Information Technology (Computer Science and Software Development), Dilan has become a valuable member of the Lucid team, who’s technical expertise in network routing never goes astray.
Leon HammadSupport Technician
Leon is a highly valued member of the Lucid team with his resilience to never give up on dealing with a clients problem. Clients have a fantastic relationship with Leon as he strives for precision and perfection in his work, whilst maintaining a high standard of customer satisfaction. Leon has helped Lucid IT to maintain and upkeep back-end systems to ensure a seamless and disruption-less experience for all of our users. Leon’s passion for security and privacy as a paramount factor at the forefront of our ever-growing digital world has significantly impacted Lucid and our success in providing clients with reliable security services.See LinkedIn Profile
Graeme NightingaleSenior Project Consultant
Senior Project Consultant
Having founded Lucid (JGB Computers) in 1982, Graeme’s technical expertise and experience are second to none. Retiring as a company director in 2015, Graeme’s role as a senior project consultant continues his passion for IT. Graeme is highly skilled in business and IT strategy, project management, Cisco networking, Microsoft technologies, and is an veteran software programmer. Coupled with his eye for details and customer service skills, Graeme continues to be a valued member of the Lucid team and true asset.See LinkedIn Profile
James DavisBusiness Consultant
Having owned and managed successful businesses for over a decade, James has a natural talent for numbers, operational efficiency, and business growth. James skillset now sees him working directly with the Lucid management team, ensuring that as Lucid continues to grow, customer satisfaction and Lucid values are maintained through stability and leadership.See LinkedIn Profile
Lauren McMasterBusiness Services
Commencing her career in bookkeeping in 1996, Lauren has been providing bookkeeping and office management support for over 20 years. With a degree in computer science, she also remains passionate about the use of cloud technologies. Through Rosy Small Business Services, Lauren is able use her experience to provide robust bookkeeping and administrative processes to forward thinking small businesses such as Lucid.See LinkedIn Profile
LunaChief Morale Officer
Chief Morale Officer
Luna is the youngest Lucid team member, but she’s wise beyond her years. As Chief Morale Officer, it’s hard not to smile when Luna’s around. Keeping our spirits high is her favourite thing to do, always knowing when someone’s tackling a tricky tech problem and will stand by them until the issue is resolved. She is on a constant quest to stamp out stress, and her presence has already contributed to a significant uplift in productivity. A true team player, Luna, is particularly keen to lend a paw wherever she can. When she’s not keeping the team productive yet chilled, she’s out at the reception desk greeting guests with a beaming smile and wagging tail.
Contact A Member Of The Lucid Team.
All of our experts are happy to discuss any queries that you may have about IT services and solutions.
What Makes The Team Special.
Every team member brings something unique to Lucid, and their expertise in technology brings valuable knowledge which is used within our services. Combining experience and skill with exceptional customer service, every client’s IT plan is developed with careful consideration about what technology their business can benefit from.
Our team are always happy to help you develop a customised IT strategy to ensure that you get the most out of your technology. Customer service is at the forefront of our company values.
A Wealth Of Knowledge
Every team member brings a wealth of knowledge to Lucid. We are proud of the exceptional quality of skilled IT professionals that continue to push themselves to find high-quality IT solutions.
The whole Lucid team is extremely enthusiastic about developing customised IT solutions and ensuring that your business makes the most out of advancing technology.