Comprehensive Client Support.
Creating An Uninterrupted Work Environment
With extensive experience and a wealth of knowledge in the digital world, Lucid have become reputable managed IT service providers. We spend time understanding the requirements of your business before developing solutions that align with your objectives. Solutions cover an array of areas including keeping licence updates, managing backups and monitoring workstations. We strive to take the hassle out of IT management so your employees can focus on profit-driving activities.
Packages That Work For You.
Lucid recognise that every business is unique; therefore, do not take a ‘one size fits all’ approach. Instead, different managed IT support packages are available based on your requirements.
Starting from $350 per month, our packages are as follows:
We’re More Than ‘Just Your IT Provider’.
While each managed IT solution package differs, there are an array of services which are included as standard, regardless of the package that you opt for. This includes:
- A Dedicated Account Manager
- Understandable Communications – No ‘Tech Talk’
- Remote & Onsite Support
- Cyber Security Consultation & Solutions
- IT Risk Audit & Mitigation Strategy
- Solutions Architecture & Design
- Business IT Reviews & Road Mapping
- Strategic IT Council & Guidance
- Budgeted & Predicable Pricing
- Technology Procurement
- Asset Life-Cycle Management
- Software Subscription Management
We Make Things Happen.
Rest assured knowing that if something turns on and is connected to your network, we’re monitoring it.
- Remote Monitoring & Management of PCs & Servers
- Anti-virus & Anti-spam Monitoring
- Real-time Backup Monitoring & Management
- Server Monitoring & Notification of Network Outages
- Internet Monitoring & Notification of Network Outages
- PC & Server Performance Optimisation
- Operating System Patch Management & Deployment
* Support excludes project work such as cloud migration, new server installation, system restores, disaster recovery and new rollouts.
* Standard business hours are 8am-6pm AEST, Monday through Friday. Excluding public holidays. Additional charges may apply for after-hours support.
What Sets Us Apart?
What Our Clients Have to say.
"As a long-time customer, they look after all our managed IT services, and we have always found the service excellent. One thing we particularly appreciate is that the guys are always happy to come in after-hours to fix IT issues, so as not to disturb the daily operation of the business."