Our Story.

Built on a passion for helping businesses realise the potential of technology, Lucid continues to help find technology solutions for Australian businesses.

Helping businesses for over 30 years.

We started our journey in 1985 when Graeme Nightingale recognised the ability of technology in transforming the future. Whilst the way we use technology has changed, our commitment to exceptional customer service and fair pricing remains prevalent.

Over the past 30 years, we have continuously grown in strength, expanding our services from local Melbourne businesses to national clients. Lucid continues to grow its passionate team of IT experts to provide the highest quality service.

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Our Misson and Values.

Although a lot has changed over the past 30 years, we still aim to provide exceptional customer service with professional assistance in planning the perfect IT solution. It is our mission to go above and beyond, so all our services include:

  • 24/7 Support
  • Predictable Pricing
  • Customised Solutions
  • Proactive Expert Advice
  • Responsive Support
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Our Values.

Be Human

Helping you with technological challenges your business faces, our warm team are happy to translate tech into plain English. We explain complex technical detail using everyday language so that you can easily understand the importance and implications of the most technical ideas and issues.

Own IT!

Even the best technical solutions sometimes fail. But you can sleep easy knowing that we’re available 24/7 to help get you back online in no time. We take ownership of any challenges that we take on until it’s resolved to your satisfaction.

Inspire

We want to share our love of technology with you and are always finding new solutions to help your business. We’re also proactively monitoring your technology to make sure it’s functioning optimally.

Go Above & Beyond

Even though it’s not necessarily in our job description, we don’t mind getting our hands dirty and putting in the hard work to make sure you experience minimal downtime – even when you are experiencing an issue that is out of our control.